Program Assistant

About the role

Catholic Charities is seeking a dedicated, organized, and compassionate Program Assistant to support our Center for Immigration & Citizenship Legal Assistance (CICLA).

Responsibilities

• Answers phones, emails, and general inquiries from clients, staff, and community partners.
• Schedules appointments, meetings, and program-related events.
• Maintains calendars and program schedules to support efficient daily operations.
• Prepares correspondence, reports, presentations, and other program documents.
• Aids with program reporting and compliance requirements as requested.
• Supports Center staff with client case preparation and related administrative tasks.
• Obtains preliminary information from walk-in and phone clients and provides information and referrals to community resources as needed.
• Maintains organized filing systems and accurate program records.
• Tracks, monitors, prioritizes, and follows up on multiple assignments, projects, and deadlines.
• Maintains confidentiality of client, program, and agency information.
• Responds appropriately and respectfully to the cultural differences present among the Agency's service population.
• Incorporates and demonstrates the mission, vision, core values, and activities of Catholic Charities in a positive and professional manner with staff, clients, community partners, and the general public.
• Performs other duties as assigned by the supervisor.

Qualifications

• Experience: Minimum of three years of administrative experience required. Proficiency with Microsoft Office Suite and database systems required. Strong oral and written communication skills. Ability to communicate and work effectively with diverse clients, staff, and community partners. Experience working with agencies serving vulnerable populations preferred. Must be able to work independently with minimal supervision and effectively interact with the public. Bilingual in English and Spanish required.
• Education: High School Diploma or GED required. Associate degree in Business Administration, Human Services, Social Services, or a related field preferred, or an equivalent combination of education, training, and relevant experience. Experience in nonprofit, immigration, legal services, or human services environments is preferred.