Program Assistant

About the role

The Computer Science Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement.

The position provides a wide range of clerical support to the Computer Science Department Manager, Advising & Outreach Specialist, and Academic Program Coordinators in order to help the Computer Science Department, encompassing the Cybersecurity and DATA Science Programs, run in an efficient manner and to provide a supportive and inclusive educational environment for students, faculty, and staff.

This is a permanent, part-time (.75) cyclic position.

Responsibilities

• Provide information regarding program policies and activities to both internal constituents and the public;
• Compose correspondence, printed materials, and/or resources related to program policies, procedures, and operations using spreadsheets, complex word processing techniques, and graphic design software;
• Use database software to query records, run reports, enter registration overrides, and maintain records;
• Edit materials for accuracy, appearance, readability, and style;
• Aid in coordinating arrangements for program activities such as advising sessions, meetings, and events;
• Aid in growing and maintaining relationships with contacts at existing partner colleges;
• Aid in developing new articulation agreements with potential partner colleges;
• Aid in collection, preparation, and processing of applications for the programs;
• Aid in the annual scholarship award and distribution process.

Requirements

• High school graduate or equivalent;
• Two years clerical experience or equivalent education/experience;
• Excellent interpersonal and communication skills;
• Demonstrated clarity in verbal and written communications;
• Strong attention to detail;
• Ability to prioritize multiple tasks, amidst frequent interruptions;
• Demonstrated ability to work within a team;
• Proficiency with MS Office (Outlook email, Excel spreadsheets, Word documents, mail merging, label templates, etc);
• Willingness to learn new software skills;
• Experience working with a diverse population.

Qualifications

• Two years customer service experience;
• Experience working in higher education;
• Experience with Banner software;
• Experience with Drupal, HTML, and/or other website content management systems;
• Experience with Adobe Photoshop and/or Illustrator.