Program Analyst
Position Overview
The Program Analyst provides analytical, administrative, and program coordination support to the OBO Regional Support Center (ORSC) responsible for overseeing facility operations, maintenance programs, projects, and budgets across multiple locations in the Western Hemisphere.
Primary Duties and Responsibilities
Develops, implements, maintains, and monitors data management and information systems used for tracking and execution of facility management programs and activities (e.g., Excel trackers, SharePoint lists, dashboards, reporting tools).
Serves as a key member of the support team providing analytical guidance, advice, and program support to government leadership and Regional Facility Managers in support of facility management programs, initiatives, and services.
Collections, validates, and ensures integrity of data from multiple sources including Computerized Maintenance Management Systems (CMMS) and other web-based applications.
Plans, leads, and supports analysis of regional and site-level operational and performance data.
Consolidates, collates, analyzes, and prepares reports using data from multiple systems and sources.
Establishes performance metrics where none exist and refines existing measures to improve program functionality and accountability.
Identifies positive and negative trends, risks, opportunities for efficiency, and programmatic needs.
Evaluates operations against peer groups and applicable industry standards.
Captures, consolidates, and prepares data for annual and recurring reporting related to work plans, technician deployments, inspections, surveys, trends, and performance measures.
Reviews submissions for accuracy, completeness, and compliance with guidance.
Develops and documents processes for facility management programs, including process maps, charts, checklists, templates, and standard operating procedures (SOPs).
Prepares professional written reports, briefings, and presentations for leadership, meetings, trainings, and conferences.
Participates in organizational and program planning sessions and contributes analytical expertise to support strategic and operational decision-making.
Serves as liaison between technical staff, facility managers, and government stakeholders to coordinate inputs, track action items, and ensure timely responses.
Identifies opportunities to streamline workflows, improve data quality, and enhance reporting tools and processes.
Essential Functions
Reports to Program Manager / Government Lead. Travel: Up to 5% as required to support site visits or meetings.