Program Administrator (Patient Experience) - Hybrid

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing?

• Plans, implements, and administers the day-to-day operations of a recognized organizational or significant departmental program.
• Makes independent decisions related to program administration and contributes to the strategic planning, design, development, and implementation of program objectives, procedures, processes, and standards.
• Promotes, develops, coordinates, and organizes resources to meet program objectives.
• Partners and collaborates with leadership and key stakeholders on the program's proposed scope and/or process changes.
• Develops or recommends process, improvement measures, coordinates program activities and timelines, and determines if resources meet program objectives and needs.
• Supports training needs and implements applicable education, training, on-boarding, and/or mentorship pertaining to the program.
• Researches, gathers, and summarizes data from various sources to evaluate program performance and/or program operations. Makes recommendations to management based on findings.
• Identifies growth opportunities and efficiencies impacting the program and/or department's success. Proposes and/or creates plans to achieve program objectives.
• Maintains data system integrity and ensures quality assurance measures are followed based on departmental and/or program standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.
• Maintains appropriate governance and program compliance with internal policies and procedures as well as with local, state, and federal laws; accreditation, professional, and regulatory agency standards and licensure requirements as appropriate. Assists and coordinates with monitoring, communicating process or compliance changes, and implementing plans to update processes. May assist with, or take corrective actions, as needed.
• Supports management with planning, monitoring, and managing the program's fiscal budgets and financials. Resolves or escalates issues as needed.
• Identifies program participants and stakeholders and leads cross-functional teams in the program's administration, maintenance, or expansion.
• Interfaces with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. Serves as the primary contact and resource for the program operations and administrative activities.
• Contributes to the program's communication documents including reports, policies, and procedures, and other program materials.
• May plan, lead, and/or assign program-related work to others.

Qualifications

• Three (3) plus years of Project Support experience.
• High School Diploma/GED required.
• Bachelor’s degree in Business Administration, Healthcare, or related field preferred.