Program Administrator (must be NJ resident) Hybrid

About the role

We're seeking a Program Administrator to support one of New Jersey's leading energy efficiency programs. The Program Administrator plays a key role in managing projects, solving problems, and building relationships.

Responsibilities

• Monitor and manage program pipelines to ensure monthly, quarterly, and annual goals are achieved.
• Analyze program performance and develop reports on production, participation, and project status.
• Develop and maintain program management tools to monitor project progress and identify potential issues proactively.
• Review and analyze pipeline data to support decision-making and resource allocation.
• Serve as the primary point of contact for client communications and program-related inquiries.
• Maintain regular communication with clients and stakeholders to ensure satisfaction and alignment with program objectives.
• Cook up with internal teams, contractors, and external partners to support program success.
• Track, investigate, and resolve customer and Trade Ally escalations.
• Review projects to verify compliance with program requirements.
• Conduct quality assurance reviews and ensure project documentation is complete and accurate.
• Maintain a thorough understanding of program processing requirements and savings methodologies.
• Ensure all program materials, manuals, guidelines, FAQs, and supporting documentation remain current and accurate.
• Manage document review and approval processes with the client.
• Identify opportunities to improve program efficiency, processes, and customer experience.
• Collaborate across teams to implement best practices and support operational excellence.
• Participate in the development of new program concepts, tools, and standards.
• Provide and participate in internal and external training sessions.
• Present program information to various audiences for recruitment, training, and participation purposes.
• Attend outreach events, conferences, site visits, and industry meetings as needed.
• Support recruitment and engagement efforts with customers, contractors, and community stakeholders.
• Maintain knowledge of energy efficiency programs, regulatory requirements, and industry trends.

Qualifications

• Must be a resident of New Jersey.
• Ability to travel throughout New Jersey for meetings, site visits, outreach events, and program activities.
• Strong proficiency with Microsoft Office applications and Customer Relationship Management (CRM) systems.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to work effectively with diverse customers, contractors, and stakeholders.
• Team-oriented, adaptable, and customer-focused.
• Valid driver's license and clean driving record.
• Reliable transportation required.