Patient Intake Specialist (HYBRID)

Overview

Start Date: 8/3/26
Pay: $18.00/HR
Schedule: Monday - Friday / 8-5am EST

Our Mission

To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour
• Tier 1 + daily stipend

What You'll Do

• Support new patient admissions by collecting and entering accurate demographic and clinical information
• Verify insurance coverage and review benefits
• Submit and follow up on authorizations as needed
• Review prescription validity and identify missing or required documentation
• Communicate with patients and referral sources to obtain required intake information
• Coincordinate with internal departments to support timely start of care
• Maintain accurate, HIPAA-compliant documentation

Onsite Operational Support

• Maintain an organized office environment
• Monitor enteral formula storage temperatures per safety standards
• Conduct routine safety checks (including fire extinguisher inspections)
• Manage inventory of supplies and equipment
• Maintain clean and dirty equipment areas per health protocols
• Assist customers, vendors, and surveyors during visits

The Right Fit

• Experience in a customer service or patient service representative role within healthcare
• Detail-oriented and highly organized
• Comfortable managing multiple intake cases simultaneously
• Able to work independently in a remote environment
• Familiar with healthcare documentation and insurance workflows

Qualifications

• 2+ years of experience in healthcare intake, medical office administration, or insurance support
• Experience with insurance verification or authorizations preferred
• Home health, DME, or medical office background a plus
• High school diploma or GED required

EEO & Affirmative Action

Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.