Patient Access Specialist

Position Summary

The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position will allow you to apply your professional service-orientation, good judgment and independent thinking in your daily work functions.

Responsibilities

• You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
• You will obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms
• You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
• You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas
• You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic insurance and/or third-party liability information
• You will perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

Requirements

• Graduate of a health vocational program such as Patient Access, Medical Assistance Medical Billing & Insurance OR
• One (1) year of experience performing any combination of admitting, Health Unit Coordinator, patient registration, customer service or billing duties required; healthcare setting preferred

About Tacoma General Hospital

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.

About The Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it's a city where you can live, work and play.

Why MultiCare?

• Rooted in the local community — Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education — Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support — Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values — Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all — Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle — Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.88 - $37.85 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.