Patient Access Specialist

About the role

Saratoga Hospital is seeking a Patient Access Specialist to join their team. The role involves greeting patients, registering them, verifying insurance, scheduling appointments, and maintaining confidential patient information.

Responsibilities

• Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient’s identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.
• Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging).
• Adept at Medical Records: Maintains confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records.
• Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services.
• Collects: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.
• Verifies Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate.

Requirements

• Previous customer service experience, preferably in a healthcare or clinical setting
• High School diploma or GED equivalency
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Qualifications

• High School diploma or GED equivalency
• Experience in a healthcare setting preferred
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Skills

• Proficiency with medical coding and abstracting
• Knowledge of insurance verification and authorization processes
• Effective problem-solving and decision-making skills
• Strong organizational and time management abilities

Benefits

We offer comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.

Pay

$17.79 - $26.65 per hour

Schedule

Varies

Contact

To learn more about this position or to apply, click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.