Patient Access Specialist

About the role

We are looking for a Patient Access Specialist to support front‑end patient services in Virginia. This contract‑to‑hire position is ideal for someone who enjoys creating a welcoming experience while handling registration, scheduling, and insurance‑related tasks in a busy healthcare setting. The role requires strong attention to detail, professionalism, and the ability to communicate clearly with patients, visitors, and internal teams.

Responsibilities

• Greet patients and visitors in a courteous manner and help create a positive first impression at the point of service.
• Complete patient intake activities, including entering demographic information and maintaining accurate account details.
• Confirm insurance coverage and review required information to support timely and correct patient processing.
• Coordinate appointment scheduling, send confirmations, and assist with follow‑up communication as needed.
• Collect co‑payments and other patient balances while maintaining accurate daily cash‑handling records.
• Partner with clinical and administrative staff to keep patient movement efficient and support smooth office operations.
• Respond to patient questions and concerns professionally, resolving routine issues and directing more complex matters appropriately.
• Maintain confidentiality of patient information by following healthcare privacy standards and internal policies.

Requirements

• Previous experience in patient registration, patient access, or a similar medical front‑desk role, or general experience in customer service/admin work.
• Ability to assist patients professionally while delivering clear and compassionate customer service.
• Working knowledge of appointment scheduling processes and patient intake coordination.
• Familiarity with insurance verification and collection of required patient information.
• Strong data entry skills with close attention to accuracy and completeness.
• Ability to manage multiple tasks effectively in a fast‑paced medical setting.
• Solid verbal and written communication skills and a dependable, team‑oriented approach.

Benefits

• Medical, vision, dental, and life & disability insurance.
• Eligibility to enroll in a company 401(k) plan.