Program Administrator (French Speaking)

About the role

Program Administration is a team within the Loyalty & Incentives Practice Area at OneMagnify. The team supports various client deliverables by handling daily claims-processing, call handling, email administration, and facilitating incentive and loyalty payments.

Responsibilities

• Answer inbound customer calls (in both French and English)
• Perform outbound calls to deliver program information or acquire additional information
• Connect with OneMagnify team members and external customers via phone and email
• Verify program eligibility using the tools and database systems
• Create and follow-through on critical issue cases
• Support OneMagnify’s quality standards, policies, procedures, and work instructions

Requirements

• Excellent communication skills, both written and verbal, in both French and English
• Motivation to be detail oriented while effectively multi-tasking in a fast-pace environment
• Personable and energetic approach with a strong emphasis on customer/colleague correspondence
• Proficiency in Microsoft Office applications such as Microsoft Outlook, Word, and Excel
• A high school diploma or equivalent, or relevant experience and/or training
• Experience in integrated marketing, digital agency, marketing services, or consulting environments preferred

Qualifications

You are fluent in verbal and written French language. You are a multi-tasker who loves a fast-paced work environment. You enjoy learning something new every day. You are passionate and motivated to work every case to its finest detail from start to finish. You consistently provide effective solutions while maintaining a positive experience for all involved.

Skills

• Fluency in French and English
• Excellent communication skills
• Multi-tasking ability
• Detail-oriented focus
• Customer service orientation
• Microsoft Office proficiency

Benefits

We offer medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. Additional programs focus on wellness, financial security, and professional growth.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The working hours for this position are 10:30am-7pm ET, Monday through Friday. Training for this role will be scheduled for 9am-5:30pm ET, Monday through Friday for the first 3 weeks upon hire.