Program Administrator

About the role

The Professional and Corporate Programs Administrator in Rice’s Glasscock School of Continuing Studies advances a portfolio of professional education programs serving working adults through effective program administration, enrollment support, and operational coordination.

Responsibilities

• Administers the daily operations of assigned programs, ensuring seamless coordination across enrollment, instructional delivery, and logistics with general guidance from senior staff and instructors.
• Oversees course setup and execution across institutional systems, ensuring accuracy, compliance, and timely implementation within registration and learning management platforms.
• Captures and manages program logistics to ensure high-quality delivery across classroom and virtual formats, proactively identifying and resolving operational issues in collaboration with internal partners.
• Supports enrollment and student lifecycle processes for certificate and non-certificate programs, including recruitment coordination, student progress monitoring, and records management.
• Maintains and monitors assigned program budgets and expenditures; contributes to financial tracking and longer-term budget planning for the department.
• Contributes to outreach and communication initiatives in collaboration with marketing and departmental leadership to support enrollment growth and program visibility.
• Coordinates schedules for assigned courses and programs, including classes, info sessions, and other regularly scheduled meetings.
• Responsible for the yearly application for re-certification and other required processes for the delivery of professional courses in regulated fields (i.e., insurance, tax, etc.).
• Limited travel to conferences to represent PCP offerings and promote enrollment in our programs (approximately 2-4 times per year).
• Administers other programs, as assigned, including ad hoc corporate programs.
• Participates in cross-functional meetings and committees to advance best practices in program administration and continuous improvement.

Requirements

• Bachelor's Degree
• In lieu of the education requirement, additional related experience, above and beyond what is required, may be substituted on an equivalent year-for-year basis.
• One or more (1+) years’ experience in office administration.

Skills

• Ability to learn new strategies
• Highly developed written and verbal communication skills
• Data analysis skills
• Ability to work well under pressure and manage multiple projects simultaneously
• Good organizational and time management skills and attention to detail
• Knowledge of Microsoft Office suite
• Ability to work independently and as part of a team to meet expected deadlines and schedules
• Basic knowledge of managing budgets

Preferences

• 1+ years’ experience supporting both instructors and students
• Proficient at use of Excel for data manipulation, budget development, and data analysis
• Ability to learn new strategies
• Highly developed written and verbal communication skills across multiple constituencies (faculty, administration, students, colleagues)
• Excellent research and discovery skills (primarily web-based)
• Data analysis skills
• Ability to work well under pressure and manage multiple projects simultaneously
• Good organizational and time management skills and attention to detail
• Knowledge of and ability to learn new programs and applications related to job functions, including Box, Google Drive, Canvas (learning management system), Zoom (for classroom program delivery), CRM (Customer Relationship Management) software, Qualtrics, Destiny Solutions, and Imagine One Evolution
• Experience organizing and hosting courses, events, or symposia
• Experience advising adult learners about professional opportunities and careers
• Familiarity with various professional social media platforms
• Ability to work independently and as part of a team to meet expected deadlines and schedules
• Basic knowledge of managing budgets