Program Administrator

About the role

The Program Administrator assists program managers in daily tasks including reporting of job status and other metrics and performs administrative support functions such as order-entry, document scanning and retention.

Responsibilities

• Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
• Manages daily/weekly updates to customer communication tools and status reports; creates and updates spreadsheets and/or ERP to reflect accurate part status, sales order, change orders, and other customer and order information
• Collaborates with Program Managers or other leaders to review and approve purchase order changes affecting contractual schedules
• Engages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operations
• Performs incidental duties as required

Requirements

• High School Diploma or GED equivalent required
• Two or Four year degree in Business field preferred
• Minimum of three (3) years experience in customer service or similar is required; manufacturing industry experience preferred
• Experience in the aerospace manufacturing industry is preferred

Qualifications

• Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
• Commitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actions
• Self-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
• Professional verbal and written communication skills (English) are essential
• Proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, Word
• ERP experience is required; Infor Visual experience is preferred