Program Administrator (56999)

About the role

Become a Program Administrator and join a collaborative and inspiring movement to support individuals (Members) with serious mental illness (SMI). Phoenix House Harlem Clubhouse is a community dedicated to fostering growth, collaboration, and positive impact. We use community as our tool to do this based in our Clubhouse environment.

Responsibilities

• Perform member engagement, social design, relationship development, continuous assessment and therapeutic intervention and management of transitional environments with the Phoenix House Harlem Clubhouse membership.
• Support and develop a therapeutic community based on Social Practice and the International Standards for Clubhouse Programs.
• Utilize the community to design positive interventions to deal with common barriers such as social isolation, poor self-esteem, anxiety, symptom management, and poverty.
• Create access to environments outside of PHNY Harlem Clubhouse not traditionally therapeutically oriented, to build general skills, a sense of confidence, and to support members’ self-efficacy.
• Develop relationships with members and the community as a whole that can be leveraged to provide support for positive change and risk-taking, combat social isolation and increase meaningful connections, and introduce members to new opportunities.
• Engineer various environments and social interactions to create therapeutic results and develop an accessible positive community.
• Observe and assess experiences with members in a variety of naturalistic environments to create specific interventions for individuals’ rehabilitation.
• Provide daily advocacy and engagement with Clubhouse members to help gain self-worth, purpose of confidence, while offering guidance for appropriate problem-solving techniques.
• Provide counsel for members, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
• Support Development of Training & Entitlements
• Provide training support (vocational training) for transitional employment opportunities and maintain strong relationships with employers for job opportunity developments.
• Support and fill-in for members in their Transitional Employment (TE) opportunities, if/when needed.
• Aid members with entitlements and benefits; food stamps, SSI/SSDI, Medicaid/Medicare and ticket to Work/ACE/Access VR, Supplemental Need Trusts, & ADA accommodations.
• Facilitate supported housing applications (2010E), Single Point of Access applications and work to find appropriate housing; assist members with physical moves into housing units.
• Advocate for members well-being, safety, and livelihood with supports around clinical, legal, housing, appointments, medications, and independent living opportunities.
• Acquire proficiency in skills and tasks of the (unit) you are assigned.
• Maintain confidentiality of records relating to members’ progress.
• Complete all documentation including but not limited to progress notes and reach out documentation on time.
• Maintain compliance with all government agency requirements, company policies and procedures.

Qualifications

• 1-3+ years’ experience working with individuals with serious mental illness and/or hands-on experience working in a community setting preferred.
• 1-2 years coaching and counseling experience preferred.
• 1-2 years of vocational rehabilitation, training or employment specialist experience preferred.
• Ability to effectively manage and handle member concerns and behaviors.
• Proven experience with mental health crisis management by supporting and counseling members under emotional distress.
• Undergraduate degree or an equivalent combination of training and experience required. Graduate degree or equivalent preferred.
• Driver’s License and the ability to drive a van preferred.