Program Administrator

Essential Duties and Responsibilities

• Gain full understanding of O.C. Tanner technology to maintain and support configuration and updates to anniversaries program catalog merchandise and pricing.
• Demonstrate the ability to maintain focus and work effectively amidst multiple and competing demands.
• Effectively communicate and collaborate with internal teams via Zoom, email, phone, and face-to-face interactions to build trust and confidence.
• Engage in active listening, take ownership, and work with dignity and respect.
• Question requests that appear to conflict with processes or company business rules.
• Interpret requests to ensure clear understanding of expected outcomes and communicate with internal teams as needed to gain clarifications.
• Provide clear updates regarding status, delays, and completion of requests to ensure a positive client experience.
• Pay attention to detail to deliver accurate and high-quality outputs with 100% pricing accuracy.
• Configure, build, and maintain changes to templated programs using Adobe Illustrator, InDesign, and Photoshop and other internal systems.
• Format images of signatures, logos, and photos sent in from the client for the print and web brochures.
• Audit all changes on existing programs.
• Proofread copy for spelling and grammar and correct as necessary.
• Communicate with the assigned project team members to understand and execute on scope and schedule for each project.

Knowledge and Skills

• People Skills: Ability to work in team environment, collaborate closely with teams across Client Success and other departments within the company to ensure alignment with client expectations and contractual obligations, and ability to communicate with team members and to follow O.C. Tanner processes.
• Client Focused: Meet on-time delivery and quality expectations.
• Project Management: Ability to follow standard processes, organized and detail oriented, able to multi-task and process work quickly, efficiently, and accurately.
• Aptitude for Auditing: Correct budget and pricing.
• Other Duties: May be assigned.
• Personal Drive: Self-starter with a strong sense of accountability and proven initiative, strong problem-solving skills, and a strong sense of pride and accountability to their jobs.
• Understanding Production Processes: Strong analytical abilities with a high degree of accuracy, advanced knowledge of all related internal software applications: Design/Manufacturing Launcher, SAPJIRA, AWARD TEXT APPLICATION, Personalized Awards (PA) system, SharePoint, CRM, industry knowledge, proficient understanding of Adobe Creative Suite, proficient understanding and use of Mac OS, and proficient understanding of Microsoft Office Suite.

Education and/or Experience

• High school diploma required with relevant work experience.
• Computer experience with developed working knowledge of Microsoft Office products is required.