Professional Services Solutions Architect

Responsibilities

• Lead the solutions design on complex projects both in pre-sales and post-sales motions
• Provide technical oversight and act as technical escalation for a portfolio of projects
• Drive development and enhancement of Cato PS best practices, knowledge base articles, reference architectures, methodology
• Perform architectural oversight and design validation for partners
• Perform design and implementation review for both internal and partner deployments, and provide technical feedback on areas of improvement
• Act as Cato’s Professional Services thought leader on SASE and adoption best practices
• Act as Product Management liaison for product feedback, customer EA engagements, and facilitation project enhancement & roadmap
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering), adopting a consultative and prescriptive approach that inspires trust and confidence
• Help synthesize learning and trends observed in the field into repeatable technology best practices in collaboration with other Cato functions
• Maintain expert level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise networking landscape
• Coordinate and facilitate customer onboarding training
• Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality

Requirements

• 5+ years of experience in a multi-vendor network or security infrastructure as an architect or senior level engineer ideally responsible for solution design and/or implementation
• 5+ years of hands-on experience in routing (static, BGP, EIGRP, etc.) and switching plus at least 3 of the following domains: SD-WAN, Firewall, Proxy, Secure Web Gateway/CASB/DLP, Identity Management (SSO, SAML, LDAP, etc.), IPS, Load Balancing, Networking protocol analysis (TCP, UDP, IP, ICMP, etc.), WAN, MPLS, API and AI security gateways, Kubernetes container deployment and management
• 5+ years of experience in a customer facing role (consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor performing architectural design including creation of HLD and LLD documentation
• Experience with designing and managing network infrastructure with at least one of the three major public cloud providers (AWS, Azure, GCP)
• Exposure to web-based APIs and scripting languages
• Excellent customer interaction and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional manner)
• Adept as use of AI tooling for optimization of work (e.g., ChatGPT, Claud, etc.)
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Comfortable working within a geographically distributed team for a hypergrowth global organization

Qualifications

• Industry recognized certification from major network vendor a plus
• Solid command of the English language (written and spoken) with each additional language a plus

Skills

• Curiosity
• Creativity
• Empathy

Benefits

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.