Professional Expert II : Career Education Specialist

About the role

This position is a part-time hourly position that is grant funded annually from July – June. The position works no more than 38.5 weeks a year and no more than 26 hours a week. Preferably from 8:00am – 3:00pm or 10:00am – 5:00pm Monday thru Thursday.

Responsibilities

• Provide front-counter customer service and support to students, faculty, staff, and community members in person, by phone, and through email communications.
• Respond to inquiries, provide program information, and refer students to appropriate campus resources and services.
• Conduct student outreach and follow-up communications to support participation, engagement, and completion of program requirements.
• Maintain accurate records and prepare routine reports.
• Create and distribute program materials, including flyers, brochures, presentations, social media content, and other outreach and marketing communications.
• Utilize technology platforms and software applications, including Microsoft Office, Canva, Instagram, Canvas, Calendly, Remind, and other tools to support program operations and communications.
• Build and maintain positive working relationships with students, faculty, staff, community partners, and the public.
• Support an inclusive, welcoming, and student-centered environment that promotes student success and equitable access to resources and opportunities.

Requirements

• Minimum of 2+ years of experience in project/administrative.
• At least one (1) year of full-time equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and OneDrive) and familiarity with communication and outreach platforms such as Canva, Calendly, Remind, Instagram, and Canvas.
• Experience maintaining records, processing documents, managing multiple tasks, and meeting deadlines in a fast-paced environment.
• Commitment to diversity.

Qualifications

• Experience developing communications, outreach materials, presentations, social media content, or related promotional materials is desirable.
• Experience in higher education.
• Bilingual in English and Spanish.
• The ability to address the needs of diverse student and/or employee populations.