Professional, Client Success
Overview
As a Professional, Client Success in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will demonstrate your deep understanding of consumer behavior, marketing principles, and Epsilon’s personalized media capabilities to develop innovative campaign strategies that improve client return on investment and market share. Your ability to partner with Sales to find opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps. You will nurture a collaborative cross-functional team environment and guide the team to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure detailed campaign execution and scalability. Through your expertise in data analytics, you will supervise program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.
Responsibilities
Enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives.
Strategically guide and expertly lead the cross-functional team to the successful execution of client programs that enhance return on investment, identify new opportunities for revenue growth, and expand market share.
Optimize internal processes and ensure operational efficiency to result in streamlined campaign execution and increased scalability.
Focus on insights and performance monitoring to provide clients with valuable insights that drive decision-making and program optimization.
Contribute to driving client satisfaction and retention while reinforcing Epsilon's reputation as a leader in personalized media solutions.
Qualifications
Client Strategy & Relationship Management: Collaborate with the digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings to develop campaign and messaging recommendations. Use Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and implement strategies that meet client needs and drive growth. Develop and handle client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings. Find opportunities for program optimization and incremental revenue. Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
Reporting & Analytics: Supervise and lead program performance against critical metrics, identify risks, and develop mitigation strategies. Create and present comprehensive campaign performance reports to clients. Analyze data to extract actionable insights that optimize program effectiveness.
Execution, Process, & Project Management: Partner with cross-functional teams on account and campaign setup to align with strategic goals. Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns. Lead campaign launches and coordinate with cross-functional teams to ensure success. Drive standardization and automation to improve operational efficiency. Apply a global perspective to assess the impact of products and processes across teams. Ensure internal resources are efficiently handled to meet client and company objectives. Promote the adoption of tools, processes, and standard methodologies throughout the team.
Who You Are
We are seeking a professional who is dedicated to marketing, client success, and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes! Your ability to think strategically and identify opportunities for growth sets you apart, as does your knack for optimizing campaigns to improve return on investment and expand market share. As a natural leader, you will develop a culture of collaboration, accountability, and continuous improvement!
Your analytical nature is comfortable working with data to uncover insights, drive performance improvements, and deliver compelling results for clients. Your commitment to excellence and proactive problem-solving skills make you a critical player in reinforcing Epsilon's position as an industry leader in personalized media solutions.
What You’ll Bring With You
Bachelor's Degree or equivalent experience from four-year college or university is preferred.
4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
Excellent client service competence, presentation and writing skills.
Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
Ability to handle and prioritize multiple tasks and projects.
Track record of working across an organization to get things done.
Ability to learn quickly and think strategically.
Proficient in Excel, Word, PowerPoint.
Why You Might Stand Out From Other Talent
Act with integrity
Work together to win together
Innovate with purpose
Respect all voices
Empower with accountability