Sr. Professional, Client Success

Responsibilities

• Collaborate with the digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings to develop campaign and messaging recommendations.
• Use Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and implement strategies that meet client needs and drive growth.
• Develop and handle client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
• Find opportunities for program optimization and incremental revenue.
• Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
• Supervise and lead program performance against critical metrics, identify risks, and develop mitigation strategies.
• Create and present comprehensive campaign performance reports to clients.
• Analyze data to extract actionable insights that optimize program effectiveness.
• Partner with cross-functional teams on account and campaign setup to align with strategic goals.
• Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns.
• Lead campaign launches and coordinate with cross-functional teams to ensure success.
• Drive standardization and automation to improve operational efficiency.
• Achieve a global perspective to assess the impact of products and processes across teams.
• Ensure internal resources are efficiently handled to meet client and company objectives.
• Promote the adoption of tools, processes, and standard methodologies throughout the team.

Qualifications

• Bachelor's Degree or equivalent experience from four-year college or university is preferred.
• 4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
• Excellent client service competence, presentation and writing skills.
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
• Ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.
• Proficient in Excel, Word, PowerPoint.