Sr. Client Success Executive

Key Responsibilities

• Manage key client relationships and advocate for client outcomes across solutions and services to achieve client goals.
• Develop deep relationships with clients and key personnel to drive growth, improve client referenceability, client retention, and increase WellSky advocacy across the client base.
• Leverage operational data to identify opportunities for improvement.
• Drive client business reviews on a regular cadence that net clear goals and milestones with the intention of developing and measuring success metrics and ROI.
• Understand the breadth of end markets, business units, and solutions to drive WellSky's vision and maximize client alignment and value.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• At least 12-15 years of relevant work experience.

Preferred Qualifications

• Experience in Client Success, strategic account management, or a similar client-facing role supporting complex enterprise customers.
• Healthcare technology experience preferred, with familiarity in Specialty Care, post-acute care, or related healthcare markets considered a plus.

Job Expectations

• Willing to travel up to 30% based on business needs.
• Willing to work additional or irregular hours as needed.

Benefits

• Excellent medical with Rx, dental, and vision benefits.
• Mental Health support through EAP.
• Generous paid time off, plus 13 paid holidays.
• 100% vested 401(K) retirement plans.
• Educational assistance up to $2500 per year.

About the Role

The Sr Client Success Executive is responsible for representing WellSky at key executive levels within client leadership to develop partnerships that create strong alignment and maximize the value of WellSky solutions. The scope of this job includes working across functions and business units to understand the breadth of individual client's end markets and maximize WellSky's value while achieving client objectives. This position will support our WellSky Specialty Care business, including behavioral health, long-term acute care (LTACH), inpatient rehabilitation, and related care settings. It will be based at WellSky’s World Headquarters in Overland Park, KS.

Qualifications

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Benefits

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