Professional, Client Success (Sales Partner)

About the role

As a Professional, Client Success you will act as a key contributor, supporting client & agency relationships and driving the strategic adoption of Epsilon’s person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to help transform client business objectives into high-performing media realities.

This is an ideal role for a media professional who wants to be at the center of the action—bridging the gap between defined strategy, pitching new ideas that meet client objectives as well as hands-on execution. You’ll have the opportunity to:

• Partner with Client Leadership/Sales Team to support optimization, upsell, and digital media growth initiatives.
• Synthesize performance insights and assist in the preparation of QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Support the development of data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Contribute to Epsilon’s growth by ensuring consistent delivery excellence and operational health.

Responsibilities

• You are a client-focused professional with a passion for marketing, client success, and digital media.
• You excel at getting things done, staying organized, and building strong working client and internal relationships.
• You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.
• You have a proven ability to translate strategy into execution to drive results.
• You’re proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.

Qualifications

• Bachelor’s Degree from a four-year college or university.
• 4 to 5 years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients.
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.
• Ability to build strong relationships with internal and external stakeholders.
• Excellent communication and interpersonal skills.
• Highly organized with a strong attention to detail.
• Direct experience within the digital media landscape, specifically with platform-based execution.
• A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
• A history of building strong client and internal partnerships to drive collective delivery excellence.

Benefits

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Pay

Compensation Range: USD $64,000.00 - USD $84