Sales Professional - Inside Sales

About the role

Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service, plays an essential role in generating revenue for the cemetery, and acts as the primary contact for families.

Responsibilities

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive, and professional manner
  • Connects with families through listening, honest communication, and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Educates families on the benefits of pre-planning to protect family members and relatives
• Teamwork
  • Represents a continuous link from services provided at-need, through aftercare, to providing future services
  • Collaborates with funeral directors, location managers, and other staff to provide seamless, high-quality service
  • Reviews previous services and contacts with families to prepare for current needs and sales
  • Shares family concerns with the rest of the team

Requirements

• Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent combination of education and experience
• Experience
  • 1-2 years of customer service or sales industry experience preferred
• Licenses
  • Current state/province-issued driver’s license with an acceptable driving record
  • Insurance license if required by state/province law
• Knowledge, Skills, and Abilities
  • Must pass the Company’s internal presentation certification within thirty days of hire
  • Ability to work evenings and weekends as needed
  • Ability to drive frequently
  • Flexible hours, with the ability to work up to 12 hours in a day when required
  • Ability to treat others with empathy and respect
  • Knowledge of computers and software
  • Strong customer service skills

Pay

$50,000 to $100,000 targeted compensation, with higher earnings potential based on exceptional performance.