Professional, Client Success

About the Role

As a Professional in Client Success within the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives. You will lead internal teams to execute personalized digital campaigns, demonstrating a deep understanding of consumer behavior, marketing principles, and Epsilon’s personalized media capabilities. Your strategic insights will help shape and expand client roadmaps, while your ability to partner with Sales will identify opportunities for program optimization and incremental revenue. You will nurture a collaborative cross-functional team environment, ensuring operational efficiency and process optimization for scalable campaign execution. Through expertise in data analytics, you will supervise program performance, develop mitigation strategies, and provide actionable insights for continuous improvement.

Responsibilities

• Enhance client relationships by delivering programmatic strategies that achieve client business objectives.
• Provide strategic guidance to lead cross-functional teams in executing client programs that improve return on investment, identify revenue growth opportunities, and expand market share.
• Optimize internal processes to ensure operational efficiency, streamlined campaign execution, and increased scalability.
• Monitor performance and provide clients with valuable insights to drive decision-making and program optimization.
• Collaborate with the digital media team to understand client goals, consumer behavior, and marketing principles to develop campaign and messaging recommendations.
• Use Epsilon’s digital media solutions (programmatic display, video, OTT/CTV, and streaming audio) to develop and implement strategies that meet client needs.
• Develop and manage client roadmaps aligned with quarterly account forecasts and digital media offerings.
• Identify opportunities for program optimization and incremental revenue, partnering with the Client Development Director to present new opportunities.
• Supervise program performance against critical metrics, identify risks, and develop mitigation strategies.
• Create and present comprehensive campaign performance reports to clients.
• Analyze data to extract actionable insights that optimize program effectiveness.
• Partner with cross-functional teams on account and campaign setup to align with strategic goals.
• Demonstrate expertise in Epsilon Account Management tools and processes to ensure effective and timely campaign execution.
• Lead campaign launches and coordinate with cross-functional teams for success.
• Drive standardization and automation to improve operational efficiency.
• Apply a global perspective to assess the impact of products and processes across teams.
• Ensure internal resources are efficiently managed to meet client and company objectives.
• Promote the adoption of tools, processes, and standard methodologies throughout the team.

Qualifications

• Bachelor’s Degree or equivalent experience from a four-year college or university (preferred).
• 4+ years in Account Management or Project Management, with digital marketing or interactive agency experience as a plus.
• Excellent client service, presentation, and writing skills.
• Creative, self-starter mindset with the ability to thrive in a dynamic, fast-paced environment.
• Proven ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to achieve goals.
• Ability to learn quickly and think strategically.
• Proficiency in Excel, Word, and PowerPoint.

Skills

• Dedication to marketing, client success, and strategic media planning and execution.
• Ability to build strong, lasting client relationships through innovative, data-driven solutions.
• Strategic thinking to identify growth opportunities and optimize campaigns for improved ROI and market share.
• Leadership in fostering collaboration, accountability, and continuous improvement.
• Keen eye for operational efficiency and process optimization.
• Analytical skills to uncover insights, drive performance improvements, and deliver compelling results.
• Commitment to excellence and proactive problem-solving.

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays.
• Time to Recover: Paid sick time.
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.

Epsilon benefits are subject to eligibility requirements and other terms.

Pay

Compensation Range: USD $64,000.00 - USD $96,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on skills, qualifications, and experience, along with the requirements of the position.