Production Support Clerical I

Under direct supervision, the Business Solutions Production Support Clerical I is responsible for inputting a high volume of data efficiently to manage large amounts of often sensitive or confidential information. This role also performs moderately complex data entry duties, applies basic accounting principles, and supports Member Services via internal phone calls.

Responsibilities

• Accurately process and input payments to members.
• Provide support to Member Services via incoming calls and email.
• Process new member applications, reinstatements, cancellations, and membership changes.
• Process upgrades and downgrades.
• Achieve daily and monthly productivity expectations related to production.
• Work all incoming business while meeting production timelines.
• Complete other duties as assigned by leadership.

Requirements

• High school degree or equivalent; some college preferred.
• 0-1+ years of prior experience working in customer service.
• Basic knowledge of Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong listening, negotiation, and presentation abilities.
• Ability to handle multiple deadlines with a detail-oriented and analytical approach.
• High degree of confidentiality, organization, accuracy, and sense of urgency.
• Ability to work independently or as part of a team with a positive professional attitude.
• Critical thinking and problem-solving skills.
• Proactive approach with a passion for service and ability to thrive in a results-driven environment.
• Ability to work under pressure and quickly adapt to change.
• Regular and predictable attendance and punctuality, including some evenings and weekends as needed.

Work Environment

The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The role requires regular use of hands and fingers to handle objects, tools, or controls, and frequent sitting, standing, talking, and hearing. Extended periods of computer work or other sedentary tasks may be required. Discretion and impartiality are essential. Travel is not required for this position.

This is a full-time, non-exempt position located in Ada.