Production Support Analyst (Sr. Infrastructure Ops Analyst)

Day-to-Day Responsibilities

• Identify, plan, and execute Certificate Lifecycle Management (CLM) driven projects as needed.
• Fulfill service requests in Service Now related to Identity technologies
• Monitor the health of in-scope system and act when necessary. As well as enhance observability across supported services.
• Perform Incident and Problem management as needed.
• Improve operational rigor and efficiency through scripting and automation.
• Implement changes (typically off hours) to support modernization objectives and eliminate risks related to vulnerabilities.
• Work with Enterprise Security to assess and remediate any security findings that are discovered during Pen Tests and Vulnerability scans.
• Provide management of and support for all aspects of

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience
• 5+ years of total relevant work experience
• Extensive understanding of Public Key Infrastructure (PKI), X.509 Certificates, Venafi CLM, and automated protocols such as SCEP.
• Deep Knowledge of Microsoft Active Directory Certificate Services (MS ADCS), as well as external certificate partners, like Digicert.
• Knowledge in Identity-based infrastructure: Active Directory, Entra ID, DNS and DHCP
• Intermediate knowledge of Windows and Linux operating systems, including how these machines use certificates.
• Experience with MS Defender and using the product to help keep our environment secure.
• Experience with scripting languages such as PowerShell and/or Python and how to use them to automate tasks.
• Strong communication skills (both verbal and written)
• Ability to participate in off-hour work, including scheduled On-Call.
• Demonstrated ability to work independently and as part of a team and project management skills
• Strong attention to detail, accuracy, and timeliness
• Self-motivated with a desire to work as part of a creative team in a highly collaborative corporate environment.

Preferred Qualifications

• Detail understanding of AWS and cloud computing principles and related expertise on identity management integrations
• Hands-on experience configuring SSO solutions
• Experience with Centrify, Netbackup, Quest Active Roles, and Cyberark
• Experience with MS Intune and JAMF