Infrastructure Operations Analyst

Troubleshooting and Support

Troubleshoot and resolve complex network issues involving routing, switching, firewalls, WAN, wireless, and industrial network infrastructure.
Monitor network health, availability, and performance using enterprise monitoring tools; identify trends, establish baselines, and support capacity planning efforts.
Respond to network incidents and outages according to established operational procedures, performing root cause analysis and coordinating restoration activities.
Create and maintain documentation for network infrastructure, configurations, standard operating procedures, and support processes.
Execute network move/add/change (MAC) activities including device provisioning, circuit modifications, lifecycle replacements, and configuration updates.
Support network lifecycle management activities including hardware refreshes, firmware updates, standardization efforts, and decommissioning activities.

Collaboration and Stakeholder Management

Partner with engineering, cybersecurity, operations, vendors, and business stakeholders to maintain secure and reliable network connectivity.
Support secure network connectivity solutions including firewalls, segmentation, remote access, and site-to-site communications.
Participate in an on-call rotation and provide operational support for critical network infrastructure in a 24x7 environment.

Qualifications

• Experience supporting enterprise network infrastructure in a production environment
  Working knowledge of networking fundamentals including TCP/IP, routing, switching, VLANs, DNS, DHCP, and wireless networking
  Experience with network monitoring, alerting, and incident response processes
  Ability to troubleshoot and resolve network connectivity and performance issues across multiple technologies
  Experience creating and maintaining technical documentation and support procedures

Preferred Qualifications

• Experience supporting industrial, process control, or operational technology (OT) networks in manufacturing, refinery, pipeline, terminal, or critical infrastructure environments
  Experience with incident response and restoring services during operational outages while coordinating communications across multiple teams
  Knowledge of SD-WAN, WAN, cellular, VSAT, wireless, and remote site networking technologies
  Experience managing and troubleshooting firewalls, network segmentation, remote access solutions, and secure connectivity architectures
  Familiarity with network monitoring and observability tools such as DNAC, SolarWinds, or similar platforms
  Experience supporting highly available 24x7 operational environments where reliability and customer impact are critical considerations
  Demonstrated ability to identify recurring issues and drive long-term reliability improvements through automation, process improvements, alert tuning, or root cause analysis
  Industry certifications such as CCNA, CCNP, Network+, Fortinet NSE, Palo Alto, or equivalent networking certifications

What You Will Get

This role is not eligible for visa sponsorship.