Infrastructure Analyst

Duties & Responsibilities

• Lead troubleshooting and implement fixes for assigned solutions; resolve complex issues independently.
• Work with vendors to support and maintain applications (break-fix, patches, upgrades, service packages).
• Cook up routine maintenance for patches, service packs, and upgrades with operations/DBAs.
• Utilize waterfall and agile methodologies for application development and maintenance, act as SME or Technical Lead.
• Identify, design, and deliver platform improvements; define upgrade/change processes and cadence.
• Facilitate platform automation and coach teams on proper use of cloud technologies.
• Research and analyze new technologies; provide recommendations at application/integration system level.
• Design modifications based on requirements and coordinate development efforts.
• Process Change Requests and QA documentation for implementations and support changes.
• Thoroughly document work processes and adhere to established procedures.
• Communicate downtimes, changes, status, issues, and defects clearly to users and IT management.
• Present complex technical subjects in an understandable manner (oral and written).
• Facilitate meetings and provide direction to others.
• Build strong working relationships across all organizational levels.
• Strong oral and written communication skills, interpersonal skills (listening, conflict management, negotiation).
• Ability to prioritize activities and focus team efforts based on business priorities.
• Ability to research independently, multitask, and meet tight deadlines.
• Ability to work effectively in a team and independently with minimal supervision.
• Display maturity, confidence, and assertiveness when needed.
• Handle stress and absorb change while maintaining positive results.
• Recognize appropriate times to raise issues and provide status updates

Required Qualifications

• Bachelor degree in Computer Science or related discipline
• 10 years of experience in application development and/or support
• Experience managing large assignments and leading small projects
• Strong skills in requirements analysis, design, coding, testing (unit, system, integration), documentation, and implementation using standard processes)
• Ability to learn quickly and adapt in a rapidly changing IT environment
• Proven ability to meet tight deadlines and prioritize multiple tasks independently
• Understanding of client/server concepts and object-oriented design
• Experience supporting vendor-installed applications
• Effective oral and written communication skills; strong interpersonal and teamwork abilities

Desired Qualifications

• Experience with large programs and Agile methodologies
• Ability to collaborate with stakeholders with differing priorities to achieve goals
• Experience supporting Microsoft productivity and collaboration tools (Exchange, SharePoint, Teams, OneDrive)
• Success in complex problem-solving and delivering quality solutions
• Knowledge of System Development Life Cycle (SDLC) and ability to lead others in its use
• Experience with schema/database design, enterprise standards, and process adherence

Benefits

(Not specified)

Schedule

(Hybrid)

Pay

(Not specified)