Infrastructure Analyst

About the role

Trystar is at the forefront of advancing electrical power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Safety and integrity aren’t just buzzwords. They are the north star guiding us as we aspire to wow our customers every day. We’ve created power solutions that are not only durable and unique but also the result of serious teamwork from every corner of our organization. Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value at scale and 100% accuracy to our customers every single day.

Trystar’s team members are our most important asset, and we are looking for a skilled and customer-focused Infrastructure Analyst to join our IT support team. This role is responsible for advanced troubleshooting, workstation configuration, hardware setup and repair, inventory management, and administrative support across various systems.

Responsibilities

In this role you will get to:

• End User & Endpoint Support: Provide advanced technical support for end users, resolving complex hardware, software, and network issues. Configure, deploy, and manage workstations, laptops, mobile devices, and peripherals. Perform hardware diagnostics, repairs, and lifecycle upgrades. Deliver end-user training on devices, applications, and IT best practices.
• Infrastructure & Systems Administration: Administer and support M365, Entra ID, and endpoint management platforms. Manage user identities, access controls, group policies, and security configurations. Support core infrastructure including networking, file services, and cloud services. Maintain system configurations, documentation, and environment topology diagrams. Monitor system performance and reliability, identifying and resolving issues proactively.
• ITSM, Asset & Process Management: Manage and resolve service tickets with the ITSM platform, ensuring accurate documentation and SLA adherence. Maintain asset inventory, including hardware tracking and lifecycle management. Identify opportunities to improve IT processes and implement best practices.
• Projects & Continuous Improvement: Participate in IT projects, including system upgrades, migrations, and technology rollouts. Support migration efforts from legacy systems and file servers to modern platforms. Collaborate with cross-functional IT teams to implement scalable infrastructure solutions. Contribute to automation and standardization efforts where applicable.
• Customer Experience & Communication: Deliver high quality customer service and communicate effectively with users at all levels of the organization. Provide clear updates and documentation for incidents, changes, and project work.

Requirements

Basic Qualifications:

• 3+ years of experience in infrastructure support.
• Strong knowledge of Windows and iOS.
• Experience with workstation imaging, configuration, and deployment tools.
• Proficiency in hardware troubleshooting and repair.
• Familiarity with ticketing systems and ITIL.
• Experience with Entra ID, Office 365 administration, and basic networking.
• Strong customer service orientation and interpersonal skills.
• May require occasional travel between office locations.
• Ability to work independently and manage multiple priorities.