Infrastructure Operations Engineer

About the role

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is seeking an experienced Infrastructure Operations Engineer to join our Operations team in Concord, MA. Reporting to the Director of Platform Engineering, you will play a key role in maintaining and improving our production hosting platform, ensuring reliability, performance, and scalability.

Responsibilities

• Triage and prioritize inbound tickets from developers and business teams, ensuring timely resolution and clear communication.
• Serve as a primary point of contact for infrastructure-related incidents, driving root cause analysis (RCA) and implementing corrective actions.
• Maintain, test, and refine backup systems and data retention policies.
• Develop and document operational runbooks, standard operating procedures (SOPs), and post-incident reports.
• Collaborate cross-functionally with software engineering, security, and platform teams.
• Contribute to longer-term infrastructure improvement projects.
• Support capacity planning efforts by tracking resource utilization trends.
• Participate in on-call rotations.
• Identify opportunities to automate repetitive operational tasks.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent practical experience).
• 3+ years of hands-on experience in an infrastructure, systems, or platform operations role in a production environment.
• Strong working knowledge of Linux systems administration (RHEL, CentOS, Ubuntu, or similar).
• Proficiency in shell scripting (Bash); Python scripting experience is a strong plus.
• Hands-on experience with monitoring and observability tooling.
• Familiarity with ticketing and incident management workflows.
• Experience supporting or operating cloud infrastructure.
• Exposure to infrastructure-as-code or configuration management tools.

Qualifications

• Strong understanding of datacenter operations including physical/virtual server management, networking fundamentals, and storage systems.
• Experience with log aggregation and analysis tools.
• Working knowledge of containerization and orchestration technologies.

Skills

• Ability to work independently and as part of a team.
• Excellent communication and problem-solving skills.
• Passion for learning and staying current with industry trends.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year.
• Focus on mental health and well-being.
• Company-paid therapy sessions, subscription to HeadSpace, and paid time off.
• Parental leave benefits.
• Competitive base salary and benefits including health benefits, flexible spending account, retirement benefits, life insurance, paid time off, and parental leave.

Note: The salary range for this Massachusetts-based role is $100,000 - 105,000.00, not inclusive of annual bonus and recurring RSU grants. For more information about our benefits, please visit our website.