Sr Infrastructure Analyst - Operations & Monitoring

About the role

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. This role is a high-impact, hands-on technical leadership position within our Global IT Operations team, responsible for owning and evolving our Infrastructure monitoring and digital experience capabilities.

Responsibilities

• Analyze and recommend solutions, upgrades, and services for streamlining and system improvements.
• Support of hardware/software maintenance to include troubleshooting, installation, and upgrades.
• Complete IT operational tasks, project tasks, and end user support duties as assigned.
• Maintain accurate, updated documentation while performing essential job duties.
• Aid in architecture and design of infrastructure solutions and methodology.
• Lead small-to-mid-sized IT projects and project teams.
• Resolve incidents through effective troubleshooting methodology, Tier 3.
• Liaison with vendors, partners, and external resources.
• Ability to train other staff in technical operations.
• Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions.

Requirements

• Excellent communication skills and customer service orientation.
• Expert-level knowledge of digital experience (DEX), infrastructure monitoring, and/or application monitoring systems, combined with strong hands-on experience in monitoring operations, alert analysis, and incident troubleshooting (Tier 3).
• Experience with the LogicMonitor and/or Nexthink platforms are preferred.
• Strong analytical and troubleshooting experience using proven methodologies in diagnosing complex infrastructure and monitoring-related issues.
• Good knowledge of ITIL core domains of Service, Incident, and Configuration Management (ITIL certifications are a plus).
• Strong project management skills (PMP, COBIT, or other industry certification is a plus).
• Proven hands-on experience in enterprise infrastructure technologies; Microsoft, RHEL, Citrix, and/or Cisco technical certifications are a plus.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent preferred.
• 5 + years of relevant work experience required.
• Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is required.