Production Administrative Assistant
About the role
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow-through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast-paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.
The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome, and positive image of Groundworks. This position handles workflow for customer service calls, production, and service technician interaction, supporting the administrative needs of a busy customer service-based industry.
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Responsibilities
- Provide administrative support for timekeeping
- Create weekly job packs
- Create and close purchase orders
- Ensure office equipment is in working order, including scheduling maintenance
- Set and confirm install dates
- Mail customer information packets
- Follow up with customers on a variety of issues
- Update customer records for accuracy
Requirements
- High School Degree/GED
- 1-2 years Administrative Assistant experience preferred
- Previous call center or customer service experience preferred
- Positive and motivated with excellent communication skills
- Ability to adapt quickly to changes in work strategy
- Excellent computer skills
- Great oral and verbal communication
Working Conditions
- Full-time, onsite
- Seeing with the ability to read reports, data, statistics, and information on computer screens is required
Pay
Competitive base pay + bonus based on company performance ($30-45k average).
Benefits
- Annual Tribe Appreciation Tour, holiday, and volunteer events
- Upward mobility—we promote from within 80% of the time
- Employee Ownership Program—share the upside when you win
- Tuition Reimbursement Program—we invest in your development
- Work-life balance—2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company-paid life insurance