Product & Web Solutions Supervisor

PURPOSE OF THE POSITION

Under the general direction of the Systems Manager, the Product & Web Solutions Supervisor is responsible for the administration of all Academy business process management software solution systems such as Zoho One, Access PlanIt (Training Management System), Academy Website and Happeo (Academy Intranet).

This position will manage the daily operations of the Academy Website, TMS, Happeo and Zoho One products in accordance with established policies and procedures as well as manage the support of Academy staff and external users in these systems.

This position will directly supervise the Product Solutions Specialist and Fullstack Developer positions. This position will assist the Systems Manager in ensuring that all Academy software solutions continually meet the needs of the Academy’s programs in fulfillment of their strategic objectives.

This position oversees 3 direct reports.

PRODUCT SOLUTIONS DEVELOPMENT AND ADMINISTRATION (55%)

• Lead the design and development of product solutions for the Academy, applying advanced knowledge of systems, data structures, and integrations to address complex organizational needs.
• Manage the PWS team’s portfolio of product solutions, overseeing the full lifecycle from intake and scoping through implementation and sustainability.
• Establish and oversee product solution governance processes, including intake, prioritization, and resource allocation, ensuring alignment with organizational strategy and capacity.
• Analyze and translate business needs into scalable, integrated system solutions that align technology, data, and operational processes across programs.
• Provide oversight of the development, implementation, and continuous improvement processes across all product solutions within the Academy.
• Work independently with advanced problem-solving to develop innovative, sustainable solutions that enhance system effectiveness and support long-term organizational goals.

WEBSITE DEVELOPMENT & MANAGEMENT (20%)

• Lead Academy’s efforts to partner with the SDSU website team to leverage campus resources in the Academy’s website development and management efforts.
• Collaborate with the Brand and Marketing team to ensure the Academy website aligns with our strategic efforts in how we connect with our external partners.
• Lead efforts to integrate Academy systems into the website, such as the LMS, CRM, Marketing, and customer support tools, to ensure growth and sustainability.

SUPERVISION (20%)

• Lead and motivate direct reports to deliver high performing results.
• Participate in recruitment and onboarding of new Academy staff.
• Co-create and track individual development goals for direct reports, ensuring the availability of development opportunities.
• Engage Systems team staff in effective capacity building and other learning opportunities in order to integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships.
• Provide personnel management, including regular supervision conferences and professional development for direct reports.
• Monitor performance and conduct ongoing performance evaluation of direct reports.

OTHER DUTIES AS ASSIGNED (5%)

• Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence.
• Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego).