Product Warranty Engineer

Position Summary

PGI is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive industry. Our focus is on designing, manufacturing and distributing products for automotive, diesel, power-sports and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.

The Product Warranty Engineer leads the technical investigation and resolution of product warranty claims across all product categories. This position evaluates product failures, determines root cause and warranty responsibility, analyzes field performance, and works with customers, repair facilities, suppliers, and internal teams to resolve complex warranty concerns. The role serves as the company's technical authority for warranty claim evaluations, with responsibility for approving reimbursements within delegated authority and translating warranty findings into actions that improve product performance, reduce warranty exposure, and strengthen customer confidence.

Essential Responsibilities

• Lead the technical investigation and resolution of product warranty claims, including product failures, labor reimbursement, vehicle damage, repeat failures, and other significant warranty concerns.
• Review claim documentation and returned products, perform failure analysis, and determine root cause and warranty responsibility.
• Communicate with customers, distributors, repair facilities, suppliers, and internal teams to gather technical information, explain findings, and resolve claims fairly and efficiently.
• Evaluate and approve warranty reimbursements within delegated authority; escalate claims involving goodwill, legal exposure, significant commercial risk, or approvals beyond established authority.
• Monitor warranty performance and identify recurring trends by product, supplier, manufacturing source, application, customer, and failure mode.
• Coordinate product testing, laboratory analysis, teardown evaluations, measurements, and other technical investigations necessary to validate failure modes and conclusions.
• Provide warranty and field-performance findings to Product Management, Engineering, Quality, Technical Services, Purchasing, and Operations to support corrective actions and product, supplier, packaging, or process improvements.
• Develop and maintain warranty investigation standards, technical documentation, failure-mode history, reporting, KPIs, and processes that improve consistency, response time, product performance, and warranty cost.