Product Support Technician

Position Summary / Essential Functions

Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers.
Answer technical questions and troubleshoot difficult installations.
Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
Understands electrical drawings and schematics.
Communicate with general contractors, designers and architects.
Work with Engineering to develop installation solutions.
Perform other duties as required.

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required

• Working knowledge of Microsoft Office
• Quantitative skills and mechanical aptitude
• Personal accountability for department/company improvement
• Excellent verbal and written communication skills
• Ability to interact with other departments
• Good organizational skills
• Strong problem solving and decision making skills

Core Values

• Deliver Service
• Be Positive
• Embrace Family
• Be a Team Player
• Show Integrity
• Show Grit

Job Type

Full-time

Pay

$22.00 - $30.00

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off