IT Support Technician
Badger Infrastructure Solutions · Brownsburg, IN · 3 wk ago
Information TechnologyFull-time
Responsibilities
- Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution.
- Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods.
- Diagnostics and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior.
- Diagnostics and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed.
- Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment.
- Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices.
Qualifications
- Associate’s or Bachelor’s degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.
- 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting.
- Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support).
- Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment.
- Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices.