IT Support Technician

About the role

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands‑on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in power, energy, and nuclear power plants supporting mission‑critical systems in a highly impactful environment. If you enjoy solving technical problems, working directly with users, and being part of a world‑class organization, we’d love to connect.

Responsibilities

• Set up and install PCs and monitors for end users.
• Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
• Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
• Collaborate with other support groups to restore service and identify problems.
• Set up and support various video conference and internet collaboration meetings.
• Document, track, and monitor issues to ensure timely resolution.
• Utilize and maintain ticketing and task management tools.
• Assist the Helpdesk team with company‑wide internal employee support.

Qualifications

• 2 years of experience working with PC hardware and software.
• Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
• Capable of basic troubleshooting of general applications.
• Familiarity with video conferencing and collaboration systems is advantageous.
• Strong verbal communication and customer service abilities.
• Ability to maintain regular attendance and timeliness.
• Ability to adhere to established guidelines, stay organized, and complete tasks efficiently.
• Self‑driven, able to multitask, manage time effectively, and work well within a team or independently.
• Capable of lifting and carrying up to 40 pounds (e.g., computer, monitor, miscellaneous equipment).
• Must be able to work onsite at the customer’s regional office in San Juan and occasional travel to the Mayagüez office.