IT SUPPORT TECHNICIAN

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via ticketing system, or over the phone.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk customers through the problem‑solving process.
• Install, modify, and repair computer hardware and software.
• Provide accurate information on IT products or services.
• Direct unresolved issues to the next level of support personnel.
• Create knowledge‑base documentation on processes.
• Follow up and update customer status and information.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protect the organization’s value by keeping information confidential.
• Accomplish organization goals by accepting ownership for new and different requests and exploring opportunities to add value.
• Other duties may be assigned.

Schedule

Work hours are typically 8 am to 5 pm, however, this may vary depending on the location serving.

Qualifications

• At least one year of related experience and/or training; or an equivalent combination of education and experience.
• Strong work ethic.
• Ability to work well with others.
• Ability to finish tasks/projects in a timely manner.
• Highly organized, detail‑oriented, delivering accurate and polished work.

Skills

• Punctuality, flexibility, and excellent telephone etiquette.
• Collaboration skills, exceptional drive, and excellent verbal communication.
• Ability to work with minimum supervision and to multi‑task.
• Strong knowledge of MS Office (Word, Excel, Outlook) and other PC software (Access, PowerPoint).
• Ethical conduct, technical capacity, time management, and organizational skills.
• Problem‑solving/analysis, discretion, thoroughness, and initiative.
• Professional appearance (business casual) and adherence to safety rules.
• Excellent listening and communication skills; ability to speak effectively one‑on‑one and before groups.
• Ability to read, interpret documents, and write routine reports and correspondence.
• Good basic math skills; accurate mathematical computations; familiarity with probability, statistical inference, fractions, percentages, ratios, and proportions.
• Reasoning ability: apply common sense, interpret written/oral/diagram instructions, prioritize, coordinate complex tasks, maintain a positive attitude, and resolve escalated customer issues.
• Skilled in PC usage and Microsoft Office suite; ability to learn new software.
• Excellent planning, organizational, and priority‑setting skills.
• Well‑developed interpersonal and communication skills.

Physical Demands

• Regularly required to sit.
• Frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand.
• Frequently lift and/or move up to 10 lb; occasionally lift and/or move up to 25 lb.
• Vision requirements: close vision, distance vision, color vision, and ability to adjust focus.

Benefits

• 401(k) with employer match
• Competitive health care
• Dental, vision, and life insurance
• Paid vacation, sick, and holidays
• Short‑term and long‑term disability (STD/LTD)
• Partner discounts
• Investment in employee development