It Support Technician

About the role

We are seeking an IT Support Technician to provide hands-on technical support for end users in a fast-paced environment. This role is responsible for troubleshooting hardware, software, and audiovisual issues while delivering excellent customer service. This is a Contract position based out of Oak Brook, IL and is fully onsite.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, audiovisual equipment, and business applications.
• Respond to support requests via phone, email, ticketing system, and remote support tools.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Windows and macOS environments.
• Assist users with application support, installations, configurations, and general technical questions.
• Provide support for conference room technology, presentation equipment, and audiovisual systems.
• Document, track, and update incidents and service requests in the ticketing system.
• Escalate issues when appropriate and follow through to resolution.
• Assist with device deployments, equipment setup, and basic asset management activities.

Qualifications

• 2+ years of desktop support, help desk, or technical support experience.
• Experience supporting Windows and macOS devices.
• Familiarity with printers, mobile devices, conferencing solutions, and audiovisual equipment.
• Experience using ticketing systems and remote support tools.
• Experience with software deployment, inventory tracking, or asset management is a plus.

Pay

The pay range for this position is $20.00 - $25.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)