Product Support Technician

Key Responsibilities

• Act as a technical liaison between Armstrong, customers, representatives, and internal teams.
• Advise on product selection, application, and system integration.
• Conduct product training for customers and representatives onsite or at Armstrong facilities.
• Provide timely, accurate technical support and collaborate with customers to develop customized solutions.
• Perform routine inspections, maintenance, and repairs on gas-fired equipment, including burners, heaters, and associated control systems, to ensure optimal performance and compliance with safety regulations.
• Lead or assist in the installation, start-up, and commissioning of new gas-fired units and control systems, ensuring all components are correctly integrated and operational.

Key Requirements

• A high level of customer service and relational skills.
• The ability to be on telephone and work with customers and/or representatives on product support questions and issues.
• A high level of e-mail and technical documenting skills.
• The ability to handle a widely varying level of calls received and general requests.
• A technical background in electrical, mechanical, and/or HVAC areas.
• A working knowledge of Programmable Logic Controller (PLC), preferably Allen Bradley.
• The ability to handle multiple requests and tasks at once.
• Thorough follow up and documentation skills required.
• A mechanical aptitude and knowledge.
• The ability to work in a team environment and follow direction and procedure.

Benefits

• Health/Prescription Coverage FSA or HSA
• Dental
• Vision
• Life Insurance
• Company-match 401(k) Plan
• Vacation/Sick/Paid Holidays