Product Support Sales Representative - Power

Principal Functions & Responsibilities

• Works closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction for their Truck and Generator service.
• P Practices fundamentals of good sales techniques, prospecting, telemarketing, preparing effective sales presentations, use of sales aids, closing, etc.
• Aggressively work Prospect Customer list for all engine and full chassis opportunities.
• All assigned accounts will be profiled following the Product Support Sales Manager’s direction and periodic maintenance will be performed throughout the year.
• In person account frequency will be set at 12 per week with one office day.
• Aggressively promote all current service and parts special sales promotions including but not limited to CSA, ESC, Parts Store, etc.
• Submits all customer communication indicating, contact and subjects discussed in Sales Link Activities.
• Maintains, as necessary, library of all Caterpillar service publications.
• Affixes assistance with maintenance of engine serial numbers/unit numbers and contact information for all customers utilizing Sales Link.
• Utilizes Truck.Cat.Com as one safe source of information for the on-highway engine business.
• Participates in factory visits, works with and joins local trade associations and other related commercial marketing account activity.
• Aggressively looks for non-Cat sales opportunities in A.O.R. and reports customer contact information and current competitor when available in Sales Link under prospects and applicable Campaign.
• Affixes assistance with credit issues should a charge customer’s account become delinquent.
• Expenses reports will be submitted with receipts for all expenses incurred and submitted to A/P the first Monday of the new month.

Education/Qualification/Experience

• A two or four year undergraduate degree from an accredited college preferred.
• Previous experience in a service organization, power systems sales or related sales coordination role preferred.
• Computer proficiency in excel, access, Power Point and CRM software.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off
• Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay

Payrate $70,000 - $110,000 annually USD $70,000.00/Yr USD $110,000.00/Yr