Product Support Sales Representative - Energy

Essential Duties

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Perform a variety of duties relevant to promoting and selling All Makes parts and service capabilities both inside and outside of our facility.
• Develop proposals and estimates in conjunction with the Outside PSSR utilizing Service link and PSQ quoting systems.
• Maintain close liaisons with our service shop, parts department personnel and our customers.
• Through the need analysis/sales process, determine individual customer's needs and provide Blanchard solutions to meet them.
• Nurture existing customer contacts and offer solutions to customers/prospect inquiries.
• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, and answer questions.
• Serve as a focal point for creating, collecting, organizing, and updating the CRM to support business development.
• Optimize our lead acquisition processes through appropriate channels to increase opportunities in the sales pipeline and, when appropriate, ensure customers are connected to the appropriate sales representative.
• Follow up with customers to ensure the company has met their needs; the repair service is complete and done to the satisfaction of the customer.
• Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations within scope of the company mission statement.
• Sell value through cost improvement by submitting cost-improvement proposals to our customers; understand the competition to maintain the company’s competitive edge.
• Prepare reports and data as requested.
• Works with Marketing to coordinate trade shows and marketing efforts.

Qualifications

• An extensive knowledge of Power Systems equipment and components to include CAT and competitive brands.
• A solid working understanding of the territory and its service needs as well as relevant knowledge of the competition within the area that the company serves.
• A positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Must possess a valid South Carolina driver's license.
• Strong MS Office skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with all levels of employees and management in a positive, professional and effective way.
• Possess an unwavering commitment to service excellence.

Benefits

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Working Conditions

• The physical environment requires the employee to work inside throughout the year.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• See, read, and write to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.