Electric Power Generation Product Support Sales Rep

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on sales, parts, and service for Caterpillar heavy and compact construction equipment, as well as on-highway trucks.

Responsibilities

• Provides constant support of Product Support Manager’s leadership and direction
• Increase service sales and market share with all customers in assigned territory
• Maintains current customer and prospect list for assigned territory
• Coverage of assigned territories covering Columbus to Macon and establishing and maintaining customer relationships
• Participates in quality customer service activities designed to enhance sales volume and excel in customer satisfaction
• Performs site audits, technical reviews of customer equipment, and prepares service related proposals
• Market customer service agreements (CSA’s)
• Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
• Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
• Informs Product Support Manager of new customer service opportunities
• Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
• Consistently maintains positive, productive and mature work ethics
• Provides backup to service team as needed, including occasional after hours or vacation coverage responsibility
• Works with various vendors to solicit parts or services required to support any proposed service activity
• Maintains up to date maintenance contract pricing

Additional Responsibilities

• Participate in required safety program and work in a safe manner
• Additional duties as assigned by manager

Qualifications

• Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales
• Ability to express ideas and influence others in a positive manner to accomplish work goals
• Ability to work with limited supervision and in a team atmosphere
• Experience working an assigned territory
• Driving record that meets company standards

Skills

• Prior Sales Experience
• Industry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 – 5 years

What We Offer

• Full benefits package including aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more
• Competitive Pay Structure
• Individual Bonus Opportunities Available
• Techician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities