Inside Product Support Sales Representative - Power & Energy

Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career with us.

About the role

The Inside Product Support Sales Representative for the Power & Energy Division is responsible for growing parts and service sales while building strong customer relationships within an assigned customer list. Through proactive outbound contact and ongoing account management, this role helps improve customer satisfaction, increase market share, and support business growth. The representative will manage approximately 250 established customer accounts, with contact frequency based on customer needs and potential.

As the primary point of contact, this position handles inbound and outbound customer communications related to parts, maintenance supplies, service solutions, and other Ohio CAT offerings. Additional responsibilities include preparing parts quotes and repair estimates, conducting visual equipment inspections, promoting sales campaigns, and supporting the division’s products and services.

While some travel to customer sites may be required, the majority of work is performed in an office environment. This position can be based out of Columbus, OH, or Cincinnati, OH.

Schedule

8:00am - 5:00pm, Monday - Friday

Responsibilities

• Grow parts and service sales through proactive outbound contact and account management
• Build and maintain strong customer relationships within an assigned customer list
• Serve as the primary point of contact for inbound and outbound customer communications related to parts, maintenance supplies, service solutions, and other offerings
• Prepare parts quotes and repair estimates
• Conduct visual equipment inspections
• Promote sales campaigns and support division’s products and services

Requirements

• High School Diploma/GED
• Prior industry knowledge of the products and services, along with a technical background of the products sold and serviced
• Telephone sales experience strongly preferred
• Experience with CRM (Customer Relationship Management) Software is desired

Skills

• Initiative-taking individual who can work independently and collaborate with a team
• Ability to manage multiple tasks and strong organizational skills
• Knowledge of Power Generation equipment, preferably with Caterpillar equipment, parts, and service
• Effective communication skills, both verbal and written
• Strong customer service skills and ability to exceed customer expectations
• Advanced computer skills and ability to operate in CAT information retrieval systems and Microsoft Office Applications
• Strong sales orientation and mechanical aptitude

Benefits

• 401(k) Match and Employer Discretionary Contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation