Product Support Sales Representative

Job Overview

Join Komatsu as a Product Support Sales Representative, where you'll be at the forefront of supporting product support and crushing equipment parts sales across the United States. This is a unique opportunity to build business and be part of something new and moving forward. You will play a key role in expanding product support sales, developing customer relationships, and contributing to the growth and momentum of the organization.

Key Job Responsibilities

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and remanufacturing.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM systems.
• Possess and apply knowledge of crushing equipment to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting new and used opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and walk around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned.

Qualifications/Requirements

• At least 2 years of experience in a customer-facing sales role
• At least 2 years in the construction/mining equipment industry
• Average of formal education and 6+ years of relevant industry experience, or Associate degree or equivalent from a two-year college or technical school preferred
• Preference for background of heavy equipment parts and service sales experience along with technical repair knowledge
• Demonstrate mechanical aptitude with proficiency in machine evaluation
• Possess strong customer service skills
• Proven expertise in sales techniques, with an ability to influence and close deals
• Show self-motivation and a drive for excellence, contributing positively both as an individual and as part of a team
• Possess a valid driver’s license and maintain a clean driving record to ensure safe mobility for site visits and customer engagement
• Willingness to undergo background checks, drug screenings, and physical testing to ensure compliance with company standards
• Capabilities to read, write, and communicate effectively in English, enabling clear exchanges with diverse clientele