Product Support Sales Representative

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries such as agriculture, construction, marine, and government. We hire individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

About the role

Influence sales of parts and service of Caterpillar Earthmoving and other related products throughout the territory. Build relationships with customers and keep them informed of ongoing services and specials. Through consultative action, partner with our customers to identify improvements and implement solutions.

• Prospect and develop assigned accounts and provide parts and service to meet customer needs.
• Develop business opportunities for all assigned accounts, provide quotes and close sales.
• Extensive knowledge of customer’s and territory (including financial status and past sales volume) to forecast growth potential, select target accounts, and identify need for alternative solutions.
• Introduce Hawthorne’s parts and service capabilities to all customers and effectively market/communicate offerings and campaigns that position Hawthorne as the clear Product Support choice.
• Devise, forecast and create a business plan for assigned territory or customers.
• Make routine sales calls on customers in assigned markets and provide timely and accurate proposals for parts and service.
• Assist customers in selection of programs that will ensure maximum life cycle of their equipment.
• Build competitive intelligence: Collect, analyze, and evaluate competitive activity in your assigned territory.
• Provide coordination between customers and said departments to provide best possible service.
• Maintain customer contact information, sales call reports and weekly call planners.
• Able to measure and perform on annual growth targets for assigned territory with a deep understanding of book of business.
• Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

Requirements

• Preferred minimum of five years in a product support environment or related industry with experience in customer service.
• Ability to communicate clearly, both orally and in writing.
• Excellent interpersonal skills.
• Positive attitude and self-starter.
• Organized and a good planner.
• Ability to set and meet goals.

Physical Demands

• Walking and moving about on foot often, up and down stairs.
• Handling: Seizes, helps or works with hands.
• Lifting: Raises or lowers miscellaneous paperwork.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position if required to perform various functions of the job.
• Vision: Read computer and paperwork.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk for long periods of time.
• Climbing: Climb on and off earthmoving machines/engines.
• Crawling: In, around and under machinery.

Environmental Conditions

• Noise: Works in conditions with constant or intermittent noise.
• Temperature/Weather: Works in both office and outdoor environment.

Benefits

• Competitive Compensation
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO)
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training

Pay

Estimated Compensation $24,000 + commissions.