Product Support Sales Representative

About the role

Mustang Cat, the authorized Caterpillar® dealer for Southeast Texas, is seeking a driven and customer‑focused Product Support Sales Representative (PSSR) to grow parts and service sales within an assigned territory. This field‑based, outside sales position is ideal for a motivated sales professional with strong mechanical aptitude who enjoys building relationships, identifying customer needs, and delivering value‑driven solutions.

Responsibilities

• Develop new business and establish new customer accounts.
• Manage and grow existing accounts through consistent follow‑up and relationship building.
• Perform equipment inspections and recommend service and repair solutions.
• Promote and sell parts and service offerings to maximize customer uptime.
• Generate quotes, proposals, and follow through to close sales opportunities.
• Meet or exceed assigned sales goals and performance metrics.
• Maintain strong customer satisfaction through responsiveness and service excellence.
• Stay current on product knowledge and participate in ongoing professional development.
• Utilize CRM tools to track customer interactions, opportunities, and pipeline activity.

Required Qualifications

• 5+ years of experience in heavy equipment parts and service.
• Previous outside sales experience.
• Strong mechanical aptitude and ability to assess equipment needs.
• Excellent customer service and relationship‑building skills.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office and general computer systems.
• Self‑motivated with the ability to work independently in a territory.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, or a mechanical/technical field (or equivalent work experience).
• Bilingual (English/Spanish) is strongly preferred.

What Success Looks Like

• Consistently achieving or exceeding sales targets.
• Building long‑term, trusted customer relationships.
• Identifying service opportunities that increase equipment uptime.
• Representing Mustang Cat as a professional and trusted partner in the field.