Product Specialist

Roles And Responsibilities

• Provides oversight for tracking all aspects of licensing, inspection and enforcement data
• Develops and manages quality assurance and quality control processes to facilitate effective and efficient regulatory compliance, including creating queries to facilitate quality assurance and/or quality control
• Captures and coordinates with staff on proper documentation of information in the database of record
• Provides guidance and assistance to staff on database-related issues (this includes, but is not limited to, developing standard operating procedures, creating and conducting training seminars and technical assistance on database organization and workflow issues)
• Provides advice and recommendations for policy changes and is responsible for quality control of all data entered into the DHE_Tracker system (approximately 26 users)
• Supports business coordination and/or process management oversight, including data querying for quality control and assurance, application testing, overseeing application ticket management, planning and managing new and ongoing system tasks, update GovDelivery subscriptions, generating monthly reports for HIP and CDC management (ex. Complaints, Inspections & Overdue Inspections)

Requirements

• Required minimum of two years application testing experience
• Essential skills in developing/writing queries in SQL
• Competency in analyzing data
• Performance monitoring experience
• Put into place quality control plans and identify system improvements
• Ability to develop and generate custom reports for distribution
• Strong Communication skills to relay information to non-technical staff