Product Specialist

About the role

We are looking for new Technical Content Developers for the Product Specialist and Technical Enablement Team. Ideal candidates have experience in technical enablement roles such as Technical Sales Engineer, Technical Marketing Engineer, Professional Services Consultant, or Technical Support Engineer. The role involves creating technical guidance for our customers and partners, and delivering content through our TechZone platform.

Responsibilities

• Create and maintain technical content for our customers and partners on our TechZone platform.
• Deliver technical enablement content to both internal and external audiences.
• Collaborate with colleagues, partners, and customers to build strong relationships and ensure customer satisfaction.
• Leverage analytical and problem-solving skills to learn and explain new technologies to practitioners.
• Show intellectual curiosity and a strong desire to learn and share knowledge with others.
• Travel to present to customers and deliver technical enablement when necessary.

Requirements

• Hands-on experience with IT tools, including hypervisor and cloud-based infrastructure platforms, and Windows and Linux operating systems.
• Knowledge and hands-on experience with a VDI solution such as Omnissa Horizon, Citrix, or Azure Virtual Desktop.
• Familiarity with other solutions in the end-user computing space.
• Familiarity with Windows operating system and lifecycle management tools.
• Exposure to different infrastructure platforms and hypervisors.
• Strong analytical and problem-solving skills.
• Proven ability to deliver compelling presentations and write clear, complex technical documents.
• Demonstrated ability to build and maintain strong relationships with internal stakeholders, partners, and customers.

Qualifications

• 3-5+ years of relevant experience in VDI solutions, product management, or technical marketing in the end-user computing software industry.
• Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.

Skills

• Technical Expertise
• Analytical Skills
• Communication Skills
• Customer-Focused

Benefits

• Competitive compensation
• Employee ownership
• Health insurance
• 401(k) with matching contributions
• Disability insurance
• Paid time off
• Growth opportunities

Pay

The typical base salary for this role is between USD 147,975.00 - 246,625.00 per year and may be eligible for participation in a corporate bonus program. Actual compensation may vary based on geographic location, work experience, education, skill level, and other relevant factors.

Schedule

This position is hybrid or remote, with 10-20% travel expected.