Product Specialist

About the role

We are looking for new Technical Content Developers for the Product Specialist and Technical Enablement Team. The role involves creating technical guidance for our customers and partners, and delivering content to both internal and external audiences.

Responsibilities

• Create and maintain technical content for our customers and partners on our premier technical enablement platform, TechZone.
• Deliver technical enablement content to internal and external audiences.
• Collaborate with colleagues, partners, and customers to build strong relationships and enable learning.
• Learn and explain new technologies to practitioners who need to understand them.
• Present complex technical concepts to diverse audiences in a clear and compelling manner.
• Travel to present to customers and deliver technical enablement when necessary.

Requirements

• Hands-on experience with IT tools, including hypervisor and cloud-based infrastructure platforms, and Windows and Linux operating systems.
• Knowledge and hands-on experience with a VDI solution such as Omnissa Horizon, Citrix, or Azure Virtual Desktop is preferred but optional.
• Familiarity with other solutions in the end-user computing space is a plus.
• Familiarity with Windows operating system and lifecycle management tools is a plus.
• Exposure to different infrastructure platforms and hypervisors is a plus.
• Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people.
• A strong desire to learn new things and to present the knowledge you gain to others.

Qualifications

• 3-5+ years of relevant experience in VDI solutions, product management, or technical marketing in the end-user computing software industry.
• Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.

Skills

• Technical Expertise: Hands-on experience with IT tools, including hypervisor and cloud-based infrastructure platforms, and Windows and Linux operating systems.
• Knowledge and hands-on experience with a VDI solution such as Omnissa Horizon, Citrix, or Azure Virtual Desktop is preferred but optional.
• Familiarity with other solutions in the end-user computing space is a plus.
• Familiarity with Windows operating system and lifecycle management tools is a plus.
• Exposure to different infrastructure platforms and hypervisors is a plus.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people.
• Communication Skills: Proven ability to deliver compelling presentations to diverse audiences and write documents that clearly explain complex technical concepts.
• Customer-Focused: Demonstrated ability to build and maintain strong relationships with internal stakeholders, partners, and customers.

Benefits

• Competitive compensation with a typical base salary range of USD 147,975.00 - 246,625.00 per year.
• Employee ownership, health insurance, 401(k) with matching contributions, disability insurance, paid time off, growth opportunities, and more.

Pay

The typical base salary for this role is between USD 147,975.00 - 246,625.00 per year and it may be eligible for participation in a corporate bonus program. Actual compensation may vary based on geographic location, work experience, education, skill level, and other relevant factors.

Schedule

This position is available as a Hybrid or Remote role, with 10-20% travel expected.