Product Specialist

Responsibilities

• Aids salespeople in scheduling vehicle deliveries to and from the prep department.
• Maintains all models on the showroom floor according to Sales Management's direction.
• Performs detailed customer education and delivery on all models, ensuring vehicles meet pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize each delivery experience.
• Explain and demonstrates vehicle features and technologies, focusing on customer comfort and retention.
• Follows up with customers within one to two weeks after delivery to address questions or conduct additional deliveries.
• Resolves customer inquiries related to vehicle technology issues.
• Directs customers to additional information resources.
• Conducts owner clinics on a consistent basis, such as new owner clinics and franchise infotainment how-to workshops.
• Trains the sales and service staff on key technologies and how to effectively explain and demonstrate them.

Requirements

• Previous dealership experience, preferred but not required.
• Outgoing personality.
• Polished and professional demeanor.
• Ability to provide an engaging product demonstration.
• Tech-savvy.
• Detail-oriented and organized.
• Customer-focused.
• Strong communication skills.
• Valid Driver’s License with an acceptable driving record.

Qualifications

• Competitive Pay.
• Industry-leading benefits packages.
• Tools to support success.
• Supportive management team.
• Beautiful, state-of-the-art facility.
• Health, dental, vision, and prescription plans.
• 401K with employer match.
• Employee Stock Purchase Plan.
• Company-paid life insurance.
• Company-paid disability.
• Free Employee Health Clinic.
• Wellness programs.
• Opportunity for career advancement.

Benefits

• Competitive Pay.
• Industry-leading benefits packages.
• All the tools you need to be successful.
• A supportive management team.
• A beautiful, state-of-the-art facility.
• Health, dental, vision, and prescription plans.
• A 401K with employer match.
• An Employee Stock Purchase Plan.
• Company-paid life insurance.
• Company-paid disability.
• A free Employee Health Clinic.
• Wellness programs.
• Opportunity for career advancement.