Product Specialist

Responsibilities

• Evaluate new model concept, functions, and design for quality improvement prior to mass production.
• Collaborate with HQ and factories to ensure the new products are ready for launch, confirming all necessary requirements including product evaluation, user trials, and training.
• Develop and maintain product readiness plans, including timelines, milestones, and key deliverables.
• Work closely with cross-functional teams, including HQ, Product Engineers, Contact Center, Training, and Field Service, to identify and address issues impacting product launches.
• Analyze, evaluate, and test various Home Appliance Product Categories to identify symptoms and issues driving high returns, identify root causes, and develop corrective actions with internal teams, HQ, and Factories.
• Ensure products meet quality expectations by working closely with cross-functional teams to manage projects and tasks within schedule.

Qualifications

• Strong understanding of product development or management processes and experience in home appliance-related fields (2-4 years).
• Experience with manufacturing, engineering, and product design.
• Proficiency in Excel, PowerPoint, and computer skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• In-home service experience and experience in home appliance product management, development, or related fields is preferred.